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With an innovative and accessible approach, they democratize access to master's programs, specializations, and official Vocational Training cycles.</span></p>\n<p><span style=\"font-weight: 400;\">Their </span><strong>unique learning model</strong><span style=\"font-weight: 400;\"> captures a </span><strong>very high volume of students daily</strong><span style=\"font-weight: 400;\">, which requires robust and seamless technological systems to support their student onboarding and corporate operations processes.</span></p>\n<p>&nbsp;</p>","icon":{"name":"Cdé_thepower_1-es.png","alternativeText":"The Power - Caso de éxito","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","placeholder":{"fallback":"data:image/png;base64,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"},"images":{"fallback":{"src":"/static/71dadfb11cd200519cbb6a3dc13cafd7/c8ce3/Cde_thepower_1_es_273b2dc13d.webp","srcSet":"/static/71dadfb11cd200519cbb6a3dc13cafd7/dab6e/Cde_thepower_1_es_273b2dc13d.webp 350w,\n/static/71dadfb11cd200519cbb6a3dc13cafd7/d2e75/Cde_thepower_1_es_273b2dc13d.webp 512w,\n/static/71dadfb11cd200519cbb6a3dc13cafd7/19831/Cde_thepower_1_es_273b2dc13d.webp 520w,\n/static/71dadfb11cd200519cbb6a3dc13cafd7/8acf5/Cde_thepower_1_es_273b2dc13d.webp 636w,\n/static/71dadfb11cd200519cbb6a3dc13cafd7/f0e0f/Cde_thepower_1_es_273b2dc13d.webp 704w,\n/static/71dadfb11cd200519cbb6a3dc13cafd7/f8110/Cde_thepower_1_es_273b2dc13d.webp 928w,\n/static/71dadfb11cd200519cbb6a3dc13cafd7/c8ce3/Cde_thepower_1_es_273b2dc13d.webp 972w","sizes":"(max-width: 768px) 50vw, 972px"},"sources":[]},"width":972,"height":505}}}}},{"order":2,"title":"The Challenge","description":"<p><span style=\"font-weight: 400;\">Ensure an </span><strong>agile, simple, and 100% digital onboarding and enrollment process</strong><span style=\"font-weight: 400;\"> to maximize the conversion and experience of new students without sacrificing legal certainty.</span></p>\n<p><span style=\"font-weight: 400;\">The main challenge was to </span><strong>implement an integral electronic signature system to boost enrollments and save on internal operations</strong><span style=\"font-weight: 400;\">. ThePower needed to optimize, authorize, and digitize the management of its documentation to centralize procedures for </span><strong>Students, Human Resources, Administration, and Operations.The Solution</strong></p>","icon":null},{"order":3,"title":"The Solution","description":"<p><span style=\"font-weight: 400;\">Tecalis implemented </span><strong>Tecalis Sign</strong><span style=\"font-weight: 400;\"> in ThePower Education - PROMETEO with its electronic signature platform. The project was approached with a </span><strong>fully integrated, efficient, and customizable flow for the different environments and systems of the business school and training organization</strong><span style=\"font-weight: 400;\">. Highlighting:</span></p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Simple </span><strong>Enrollments</strong><span style=\"font-weight: 400;\"> with the best experience.</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Frictionless user </span><strong>Experience</strong><span style=\"font-weight: 400;\">.</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Corporate, Operations, and Human Resources </span><strong>Digitalization</strong><span style=\"font-weight: 400;\">.</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Electronic signature with </span><strong>QTSP-eIDAS legal backing in the EU and internationally.</strong></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Automation</strong> and operational autonomy.</li>\n</ul>","icon":{"name":"Cdé_thepower_2-en.png","alternativeText":"","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","placeholder":{"fallback":"data:image/png;base64,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"},"images":{"fallback":{"src":"/static/fe1ff3b96b60ba43177b5f031d210968/c8ce3/Cde_thepower_2_en_7d2d5d2696.webp","srcSet":"/static/fe1ff3b96b60ba43177b5f031d210968/dab6e/Cde_thepower_2_en_7d2d5d2696.webp 350w,\n/static/fe1ff3b96b60ba43177b5f031d210968/d2e75/Cde_thepower_2_en_7d2d5d2696.webp 512w,\n/static/fe1ff3b96b60ba43177b5f031d210968/19831/Cde_thepower_2_en_7d2d5d2696.webp 520w,\n/static/fe1ff3b96b60ba43177b5f031d210968/8acf5/Cde_thepower_2_en_7d2d5d2696.webp 636w,\n/static/fe1ff3b96b60ba43177b5f031d210968/f0e0f/Cde_thepower_2_en_7d2d5d2696.webp 704w,\n/static/fe1ff3b96b60ba43177b5f031d210968/f8110/Cde_thepower_2_en_7d2d5d2696.webp 928w,\n/static/fe1ff3b96b60ba43177b5f031d210968/c8ce3/Cde_thepower_2_en_7d2d5d2696.webp 972w","sizes":"(max-width: 768px) 50vw, 972px"},"sources":[]},"width":972,"height":505}}}}},{"order":4,"title":"Why Tecalis","description":"<p><span style=\"font-weight: 400;\">Tecalis architecture allows for the </span><strong>native integration of our tools into any business flow</strong><span style=\"font-weight: 400;\"> via API, webhook, web platform, or modular iframes. The results derived from this digitalization have meant a significant improvement in ThePower's operations:</span></p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Direct increase in conversion rate</strong><span style=\"font-weight: 400;\"> by eliminating drop-offs due to channel switching during contract signing.</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Drastic reduction in the time required</strong><span style=\"font-weight: 400;\"> to formalize an enrollment.</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Significant savings</strong><span style=\"font-weight: 400;\"> in administrative management hours at a corporate level, especially in HR, administration, and operations areas.</span></li>\n</ul>\n<p><span style=\"font-weight: 400;\">The solution has not only </span><strong>optimized student hiring and onboarding flows</strong><span style=\"font-weight: 400;\"> in addition to internal processes, but has also consolidated ThePower Education as an entity at the </span><strong>technological forefront</strong><span style=\"font-weight: 400;\">.</span></p>","icon":null}],"url":"thepower-education-the-power-prometeo-sign-enrollment","cta":{"description":"<p><span style=\"font-weight: 400;\">Discover all the project details and more information by downloading the PDF</span></p>","button":"Download the complete case study"},"hubspot_casestudy_name":" ThePower EN","hubspot_form":{"id":253,"region":"na1","portal_id":"20249583","form_id":"f3287e0c-c2bd-4947-8296-837799f69c8c"},"thank_you_bofu":{"url":"the-power-en"}},"others":{"edges":[{"node":{"seo":{"title":"Onivia Nexo BSS/OSS | Case Study | Tecalis","meta_description":"Tecalis built Nexo for Onivia. The comprehensive OSS/BSS platform for channel management, commercial tools and product activation."},"url":"onivia-nexo-bss-oss-customer-hub-sales","title":"Industry-leading OSS/BSS platform: Customer Hub - Nexoby Onivia","content":[{"description":"<p><span style=\"font-weight: 400;\">Onivia is a neutral and independent operator that </span><strong>markets wholesale bitstream access services and a wide variety of </strong><span style=\"font-weight: 400;\">telecommunications </span><strong>services </strong><span style=\"font-weight: 400;\">of the highest quality. It facilitates the growth of operators and companies in other sectors with </span><strong>different business models and flexible and scalable technological solutions</strong><span style=\"font-weight: 400;\">.</span></p>\n<p><span style=\"font-weight: 400;\">Robust platform that </span><strong>integrates critical processes and enables comprehensive </strong><span style=\"font-weight: 400;\">operations</span><strong> management</strong><span style=\"font-weight: 400;\">, from </span><strong>immediate service activation </strong><span style=\"font-weight: 400;\">to </span><strong>after-sales </strong><span style=\"font-weight: 400;\">service.</span></p>"},{"description":"<p><span style=\"font-weight: 400;\">Without an adequate technological infrastructure, </span><strong>managing customers, products, billing and operations becomes a challenge</strong><span style=\"font-weight: 400;\">. In a complex environment, where there is a </span><strong>diversity of sales channels </strong><span style=\"font-weight: 400;\">(physical stores, online platforms, distributors and partner networks), </span><strong>information dispersion</strong><span style=\"font-weight: 400;\">, the need to ensure the </span><strong>security </strong><span style=\"font-weight: 400;\">of each transaction and the correct </span><strong>settlement of commissions</strong><span style=\"font-weight: 400;\">, the instant activation of products and the effective monitoring of the customer lifecycle can be difficult and costly.</span></p>"},{"description":"<p><span style=\"font-weight: 400;\">Tecalis </span><strong>fully developed the Nexo platform </strong><strong>by Onivia</strong><span style=\"font-weight: 400;\">, an ad-hoc implementation based on its proprietary SaaS, Tecalis Customer Hub. This end-to-end solution was designed to </span><strong>unify and optimize all commercial and operational processes </strong><span style=\"font-weight: 400;\">under a single </span><strong>OSS/BSS </strong><span style=\"font-weight: 400;\">system, creating a </span><strong>centralized ecosystem </strong><span style=\"font-weight: 400;\">that connects Onivia with its network of operators and non-telco companies.</span></p>\n<p><span style=\"font-weight: 400;\">The centralization of processes and the automation of tasks have </span><strong>allowed Onivia to radically transform its operations</strong><span style=\"font-weight: 400;\">. </span><strong>The reduction of service activation times</strong><span style=\"font-weight: 400;\">, the </span><strong>reduction of </strong><span style=\"font-weight: 400;\">operational </span><strong>incidents </strong><span style=\"font-weight: 400;\">and the </span><strong>improvement in the settlement of commissions </strong><span style=\"font-weight: 400;\">translate into greater efficiency and a superior user experience.&nbsp;</span></p>"},{"description":"<p><span style=\"font-weight: 400;\">Tecalis has succeeded in transforming its customers' operations, achieving </span><strong>measurable improvements</strong><span style=\"font-weight: 400;\">: 38% reduction in processing times or 82% reduction in operating costs.&nbsp;</span></p>\n<p><span style=\"font-weight: 400;\">The </span><strong>integration of RegTech solutions for e-signature, KYC and other advanced AI-based sales tools</strong><span style=\"font-weight: 400;\">, task automation and ongoing support make Tecalis the ideal partner for companies looking to lead the digital transformation and stay ahead in a constantly evolving market.</span></p>\n<p><span style=\"font-weight: 400;\">Only Tecalis makes your most important projects 100% yours, in all areas, </span><strong>working also in graphic identity, naming and with Nexo's marketing and communication actions.</strong></p>"}],"logo_new":{"name":"case-onivia-nexo.png","alternativeText":"Logo Onivia Nexo ","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","placeholder":{"fallback":"data:image/png;base64,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"},"images":{"fallback":{"src":"/static/8e7d8c6532a1fad3bcb40e1a2ce08ce1/b80c4/case_onivia_nexo_610e01ccce.webp","srcSet":"/static/8e7d8c6532a1fad3bcb40e1a2ce08ce1/290a8/case_onivia_nexo_610e01ccce.webp 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style=\"font-weight: 400;\">is a fintech backed by </span><strong>Ibercaja </strong><span style=\"font-weight: 400;\">that </span><strong>converts daily purchases into micro-contributions to an individual pension plan</strong><span style=\"font-weight: 400;\"> by cashback, with no cost or minimum contribution commitment for the user.&nbsp;</span></p>\n<p><span style=\"font-weight: 400;\">A </span><strong>unique model in Europe </strong><span style=\"font-weight: 400;\">with maximum innovation that </span><strong>allows linking cards from any bank </strong><span style=\"font-weight: 400;\">and automatically accumulating in the Pensumo Plan a percentage of each purchase in a </span><strong>vast network of partner stores</strong><span style=\"font-weight: 400;\">. </span></p>"},{"description":"<p><strong>Ensuring a streamlined, simple and 100% digital onboarding process </strong><span style=\"font-weight: 400;\">was critical to </span><strong>maximize adoption without sacrificing security </strong><span style=\"font-weight: 400;\">or regulatory compliance. The main challenge was to design a </span><strong>comprehensive, </strong><span style=\"font-weight: 400;\">unified </span><strong>registration, onboarding and on-boarding system </strong><span style=\"font-weight: 400;\">that integrates:</span></p>\n<p><strong>KYC</strong><span style=\"font-weight: 400;\">, with data collection, data and documentation verification (ID card, passport, certificates, etc.), advanced </span><strong>AML and AML fraud prevention controls </strong><span style=\"font-weight: 400;\">(PEP lists, sanctions, due diligence, BBDD, IP analysis, device, behavior, etc.), </span><strong>eIDAS electronic signature </strong><span style=\"font-weight: 400;\">and forms for </span><strong>dynamic scoring</strong><span style=\"font-weight: 400;\">.</span></p>"},{"description":"<p><span style=\"font-weight: 400;\">Tecalis designed a </span><strong>customized solution </strong><span style=\"font-weight: 400;\">for Pensumo-Ibercaja based on its well-known SaaS platforms for </span><strong>KYC/AML onboarding, eIDAS e-signature and identity verification</strong><span style=\"font-weight: 400;\">.</span></p>\n<p><span style=\"font-weight: 400;\">All the tools and systems required for </span><strong>high financial risk operations </strong><span style=\"font-weight: 400;\">were combined </span><strong>into a single, guided, efficient and fully customizable flow </strong><span style=\"font-weight: 400;\">adapted to the Pensumo platform at a technical and regulatory level. Highlighting:</span></p>\n<ol>\n<li><strong> </strong><span style=\"font-weight: 400;\">Smart </span><strong>KYC form </strong><span style=\"font-weight: 400;\">with data validation</span></li>\n<li><span style=\"font-weight: 400;\">Advanced </span><strong>document and biometric verification</strong></li>\n<li><span style=\"font-weight: 400;\">State-of-the-art </span><strong>anti-fraud controls</strong></li>\n<li><strong>Electronic signature and contracting </strong><span style=\"font-weight: 400;\">with QTSP-eIDAS legal support.</span></li>\n<li><span style=\"font-weight: 400;\">Full automation, </span><strong>RPA-API integration </strong><span style=\"font-weight: 400;\">and traceability.</span></li>\n</ol>"},{"description":"<p><span style=\"font-weight: 400;\">Tecalis' modular architecture allows </span><strong>multiple services </strong><span style=\"font-weight: 400;\">- from </span><strong>OCR and second-generation AI tools and </strong><span style=\"font-weight: 400;\">video-streaming </span><strong>biometrics </strong><span style=\"font-weight: 400;\">to </span><strong>more than 40 simultaneous anti-fraud controls - </strong><span style=\"font-weight: 400;\">to be </span><strong>natively integrated into </strong><span style=\"font-weight: 400;\">a single, scalable platform. The results have been immediate and measurable:</span></p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>96% conversion rate </strong><span style=\"font-weight: 400;\">on complete processes thanks to the guided and seamless experience.</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New user registration in </span><strong>less than 120 seconds</strong><span style=\"font-weight: 400;\">.</span></li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduction of onboarding fraud by more than </span><strong>98.7%</strong><span style=\"font-weight: 400;\">.</span></li>\n</ul>\n<p><span style=\"font-weight: 400;\">The solution has not only improved </span><strong>acquisition, but has also consolidated Pensumo and Ibercaja's image as innovative</strong><span style=\"font-weight: 400;\">, secure </span><strong>fintech companies, </strong><span style=\"font-weight: 400;\">ready for exponential growth.</span></p>"}],"logo_new":{"name":"Pensumo - Ibercaja.png","alternativeText":"","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","placeholder":{"fallback":"data:image/png;base64,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"},"images":{"fallback":{"src":"/static/a48e460e107dea4283f4dd3d538d83bb/b80c4/Pensumo_Ibercaja_e1815afe48.webp","srcSet":"/static/a48e460e107dea4283f4dd3d538d83bb/290a8/Pensumo_Ibercaja_e1815afe48.webp 350w,\n/static/a48e460e107dea4283f4dd3d538d83bb/c029c/Pensumo_Ibercaja_e1815afe48.webp 512w,\n/static/a48e460e107dea4283f4dd3d538d83bb/19831/Pensumo_Ibercaja_e1815afe48.webp 520w,\n/static/a48e460e107dea4283f4dd3d538d83bb/b80c4/Pensumo_Ibercaja_e1815afe48.webp 608w,\n/static/a48e460e107dea4283f4dd3d538d83bb/5ad9c/Pensumo_Ibercaja_e1815afe48.webp 636w,\n/static/a48e460e107dea4283f4dd3d538d83bb/28c89/Pensumo_Ibercaja_e1815afe48.webp 656w","sizes":"(min-width: 608px) 608px, 100vw"},"sources":[]},"width":608,"height":315}}}}}},{"node":{"seo":{"title":"Orange Self-Service Kiosks | Case Study | Tecalis","meta_description":"Orange has installed Tecalis Kiosks, interactive unattended sales terminals, in its physical stores, with tremendous results."},"url":"orange-kiosks-terminals-self-service-interactive-pos","title":"Tecalis self-service kiosks within Orange onsite channels","content":[{"description":"<p><span style=\"font-weight: 400;\">Orange, global leader with a </span><strong>wide range of brands, MVNOs and products</strong><span style=\"font-weight: 400;\">, holds a </span><strong>network of more than 1,200 stores in Spain and millions of customers</strong><span style=\"font-weight: 400;\">. The company is distinguished by its focus on digital transformation, customer </span><strong>experience </strong><span style=\"font-weight: 400;\">and the expansion of </span><strong>integrated services </strong><span style=\"font-weight: 400;\">(fiber, mobile, TV and cloud).</span></p>\n<p><span style=\"font-weight: 400;\">In a </span><strong>highly competitive market</strong><span style=\"font-weight: 400;\">, Orange seeks to </span><strong>streamline critical processes</strong><span style=\"font-weight: 400;\">, reduce </span><strong>waiting times </strong><span style=\"font-weight: 400;\">and </span><strong>operating costs </strong><span style=\"font-weight: 400;\">in its stores and offer a seamless omnichannel experience.</span></p>"},{"description":"<p><span style=\"font-weight: 400;\">Orange needed to </span><strong>transform its stores into efficient and profitable service centers</strong><span style=\"font-weight: 400;\">. Customers demanded </span><strong>immediacy to activate SIMs</strong><span style=\"font-weight: 400;\">, </span><strong>order </strong><span style=\"font-weight: 400;\">products and </span><strong>manage transactions </strong><span style=\"font-weight: 400;\">without relying on staff.&nbsp;</span></p>\n<p><span style=\"font-weight: 400;\">Time optimization, </span><strong>regulatory compliance</strong><span style=\"font-weight: 400;\">, automation of key processes and </span><strong>integration with OSS/BSS systems </strong><span style=\"font-weight: 400;\">were key challenges. In addition, they were looking to reduce costs, </span><strong>unify physical and digital channels</strong><span style=\"font-weight: 400;\">, and ensure </span><strong>scalability </strong><span style=\"font-weight: 400;\">with remote management.</span></p>"},{"description":"<p><span style=\"font-weight: 400;\">Tecalis has installed </span><strong>Tecalis Kiosks </strong><span style=\"font-weight: 400;\">for Orange to transform its </span><strong>stores into efficient digital centers</strong><span style=\"font-weight: 400;\">. This </span><strong>self-service </strong><span style=\"font-weight: 400;\">system integrates </span><strong>robust and modular hardware </strong><span style=\"font-weight: 400;\">with </span><strong>advanced software</strong><span style=\"font-weight: 400;\">, allowing </span><strong>instant and secure SIM and eSIM activation</strong><span style=\"font-weight: 400;\">, </span><strong>all kinds of services </strong><span style=\"font-weight: 400;\">and unattended incident management, thanks to features such as </span><strong>biometric </strong><span style=\"font-weight: 400;\">identification, document </span><strong>scanning </strong><span style=\"font-weight: 400;\">and </span><strong>integrated payment systems</strong><span style=\"font-weight: 400;\">.</span></p>\n<p><span style=\"font-weight: 400;\">The solution connects remotely via </span><strong>Kiosk Cloud</strong><span style=\"font-weight: 400;\">, ensuring </span><strong>real-time updates and synchronization </strong><span style=\"font-weight: 400;\">with Orange's Customer Hub (DIGO OSS/BSS). This allows for </span><strong>centralized and automated operations</strong><span style=\"font-weight: 400;\">, immediate recording of transactions and adaptation to new functionalities through its modular architecture and open API.</span></p>\n<p><span style=\"font-weight: 400;\">The agile implementation approach included needs analysis, </span><strong>pilot testing and phased deployment in stores</strong><span style=\"font-weight: 400;\">.</span></p>"},{"description":"<p><span style=\"font-weight: 400;\">The implementation of Tecalis Kiosks in Orange stores has </span><strong>significantly improved efficiency, productivity and sales </strong><span style=\"font-weight: 400;\">by automating processes and reducing operating times. For example, </span><strong>SIM activation </strong><span style=\"font-weight: 400;\">time </span><strong>has been reduced from 13 minutes to 2 minutes</strong><span style=\"font-weight: 400;\">, freeing up to 1100 hours per month in a single store.&nbsp;</span></p>\n<p><span style=\"font-weight: 400;\">In addition, </span><strong>waiting times </strong><span style=\"font-weight: 400;\">have been reduced by </span><strong>78% and queues at peak times by 62%</strong><span style=\"font-weight: 400;\">, allowing staff to focus on higher value sales. Real-time integration with Customer Hub ensures full traceability, improves incident control and </span><strong>mitigates fraud risks</strong><span style=\"font-weight: 400;\">, strengthening digital transformation </span><strong>and reducing costs by making face-to-face channels more profitable</strong><span style=\"font-weight: 400;\">.</span></p>"}],"logo_new":{"name":"MasOrange - Case Studies.png","alternativeText":"","localFile":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","placeholder":{"fallback":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAKCAYAAAC0VX7mAAAACXBIWXMAABYlAAAWJQFJUiTwAAABKElEQVQoz4WSTUsDMRCG96dWTz0oKCoeRCuCZ6UgeNG9WBcEPVmwxV/QgwrxAxGhSKWe6sGVrm4mr8w0G7LbqAPDTmYzT95MJjLGgJ2tiGVduDXOEZHbW7UiH1VBzjnv/dNau2KOJ+d5AuzeKAgjDZN/iZPOHWgweEWaflooTdWJwiCMT1NnoKuWxDr/xmZjG/NzS5it1dE+v/CU/gnERNlDG+ZyC9RtAM8dPN4qNJv7UtDvv2B3Zy/cJr5yuYcW2DuA6W6AOuvAdYyne4UkORXgaPSOOD5yD/QP0LvyTQLqHQokG4+xuLCKleU1zNTqOG6dBK8cBgqUYLIUJvsAea+r1B2GwzeJqwoLi36bQ39suJjdHxs7faU5LCmc6qV8yyp8cGhkGPgDPfEAXWSewsAAAAAASUVORK5CYII="},"images":{"fallback":{"src":"/static/b040b8ea3d911ca13dccd22c3e6ccbb4/b80c4/Mas_Orange_Case_Studies_5f8f60dfe0.webp","srcSet":"/static/b040b8ea3d911ca13dccd22c3e6ccbb4/290a8/Mas_Orange_Case_Studies_5f8f60dfe0.webp 350w,\n/static/b040b8ea3d911ca13dccd22c3e6ccbb4/c029c/Mas_Orange_Case_Studies_5f8f60dfe0.webp 512w,\n/static/b040b8ea3d911ca13dccd22c3e6ccbb4/19831/Mas_Orange_Case_Studies_5f8f60dfe0.webp 520w,\n/static/b040b8ea3d911ca13dccd22c3e6ccbb4/b80c4/Mas_Orange_Case_Studies_5f8f60dfe0.webp 608w,\n/static/b040b8ea3d911ca13dccd22c3e6ccbb4/5ad9c/Mas_Orange_Case_Studies_5f8f60dfe0.webp 636w,\n/static/b040b8ea3d911ca13dccd22c3e6ccbb4/be616/Mas_Orange_Case_Studies_5f8f60dfe0.webp 704w,\n/static/b040b8ea3d911ca13dccd22c3e6ccbb4/f1e08/Mas_Orange_Case_Studies_5f8f60dfe0.webp 928w,\n/static/b040b8ea3d911ca13dccd22c3e6ccbb4/b461c/Mas_Orange_Case_Studies_5f8f60dfe0.webp 972w","sizes":"(min-width: 608px) 608px, 100vw"},"sources":[]},"width":608,"height":315}}}}}}]}},"pageContext":{"id":"Case-study_44","title":"Digital Enrollment and Efficient Document Management to Transform Education","langKey":"en","dateFormat":"MMMM D, YYYY","translates":{"en":"/case-studies/thepower-education-the-power-prometeo-sign-enrollment","es":"/es/casos-exito/thepower-education-the-power-prometeo-firma"},"location":"https://tecalis.com/case-studies/thepower-education-the-power-prometeo-sign-enrollment","cookies":true}},
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