Since implementing Nexo, we’ve improved key KPIs that are critical both to us and to our operator and business clients. Integrating everything into a single, powerful, and functional platform has allowed us to optimize our time and enhance communication with our customers. Tecalis’ solution has been instrumental in driving our growth in such a competitive and fast-changing market. We’re especially grateful to Tecalis for their full support throughout a project of this scale.
Isabel Enriquez BarandaChief Information Officer - Onivia
The Client
Onivia is a neutral and independent operator that markets wholesale bitstream access services and a wide variety of telecommunications services of the highest quality. It facilitates the growth of operators and companies in other sectors with different business models and flexible and scalable technological solutions.
Robust platform that integrates critical processes and enables comprehensive operations management, from immediate service activation to after-sales service.
The Challenge
Without an adequate technological infrastructure, managing customers, products, billing and operations becomes a challenge. In a complex environment, where there is a diversity of sales channels (physical stores, online platforms, distributors and partner networks), information dispersion, the need to ensure the security of each transaction and the correct settlement of commissions, the instant activation of products and the effective monitoring of the customer lifecycle can be difficult and costly.
The Solution
Tecalis fully developed the Nexo platform by Onivia, an ad-hoc implementation based on its proprietary SaaS, Tecalis Customer Hub. This end-to-end solution was designed to unify and optimize all commercial and operational processes under a single OSS/BSS system, creating a centralized ecosystem that connects Onivia with its network of operators and non-telco companies.
The centralization of processes and the automation of tasks have allowed Onivia to radically transform its operations. The reduction of service activation times, the reduction of operational incidents and the improvement in the settlement of commissions translate into greater efficiency and a superior user experience.
Why Tecalis
Tecalis has succeeded in transforming its customers' operations, achieving measurable improvements: 38% reduction in processing times or 82% reduction in operating costs.
The integration of RegTech solutions for e-signature, KYC and other advanced AI-based sales tools, task automation and ongoing support make Tecalis the ideal partner for companies looking to lead the digital transformation and stay ahead in a constantly evolving market.
Only Tecalis makes your most important projects 100% yours, in all areas, working also in graphic identity, naming and with Nexo's marketing and communication actions.
Find out all technical details of the project, further KPIs and much more.
