Utilities

Developing a customer-centric business model

Now more than ever, environmental responsibility, customer experience, and safety are a priority in the utilities market.

With customers becoming increasingly likely to change service providers, adapting the offer to their needs and creating omnichannel services based on transparency and efficiency are key to staying in the market.

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Persona hablando por teléfono | Person talking on smartphone
91%

of consumers especially value being able to access all services online

25%

operational expense reduction by implementing digital technologies

20-40%

improvements in security, compliance, and customer satisfaction with the use of digital tools

Your customers demand a transparent and personalized service

Innovating how your users access their consumption and simplifying processes such as registrations, payments, billing, or incident management is imperative to offer the best experience.

Skyrocket online customer acquisition

Simplify the account opening process for your customers with an environmentally friendly e-signature solution.

Free your teams from an unnecessary workload while reducing errors and losses with a tool that will identify all parties in compliance with legal regulations.

Safety as a core value

Ensuring customer protection shouldn't compromise a flexible and accessible service.

Improve the experience in your online account opening and digital onboarding processes by integrating an identity verification tool that detects if someone is who they say they are in real time.

Delivering value to customers

Automating workflows based on repetitive tasks will allow your teams to focus their efforts on increasingly responding to new consumer demand.

It serves a growing number of customers ensuring compliance with regulations and reducing management costs.

What can we do together?

Anticipate market demands. Optimize your company’s processes and improve the relationship with your customers with the use of digital solutions.

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New hires

Sign contracts electronically without costs and reduce the time spent on administrative processes.

Certified communications

Notify notices, changes in contracts and cancellations in a verified manner.

Customer Onboarding

Verify from the first contact, ensuring a frictionless experience during every step.

Access control

Authenticate and verify your equipment identity in access to all types of buildings.

Changes to terms and conditions

Communicate changes to the terms and conditions of a service in a completely secure manner.

Incident management

Gain immediacy and reduce errors by automating administrative tasks.

Reinvent the relationship with your customers

Forget platforms and systems that are not aligned with the way your organization is. Renew your proposal and gain loyalty.

  • Protect your customers from identity fraud
  • Maximize productivity by reducing administrative costs
  • Reduce your environmental footprint

Tecalis adapts and integrates 100% to your systems and brand

  • Use the best control panel on the market for an electronic signature solution or integrate our API and easily connect with your tools.
  • Offer your users a first-class UX/UI experience and convey the image you wish. Branding, design and communication of operations according to your brand.
persona con todas sus aplicaciones integradas | person who has all his apps integrated
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Discuss with our experts how Tecalis can help you grow your business.

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Trust, identity and automation services

Tecalis creates disruptive digital product to make the most innovative companies grow and evolve. We drive growth and digital transformation processes to bring the future to businesses today.
Identity

KYC (Know Your Customer) Video Identity Verification, Digital Onboarding and Authentication (MFA/2FA) solutions and services enable our customers to provide their users with an agile and secure experience.

Our RPA (Robot Process Automation) software enables the creation of sustainable, scalable, productive and efficient business models through BPM (Business Process Management), allowing unlimited growth.

Digitization

Advanced and Qualified Electronic Signature and Certified Communication services (Electronic Burofax) allow customer acquisition, contracting and acceptance processes that used to take days or weeks to be completed and approved in minutes or seconds.

Customer Onboarding (eKYC), Digital Signature (eSignature) services and Automated Fraud Prevention are making it possible for companies to operate online and without borders.

Trust

As an EU-certified Trust Services Provider and an established RegTech partner, we help organizations comply with the most demanding regulatory standards in their sector and region, including AML (Anti-Money Laundering), eIDAS (Electronic IDentification, Authentication and etrust Services), GDPR (General Data Protection Regulation), SCA (Strong Customer Authentication) or PSD2 (Payment Services Directive) regulations thanks to Tecalis Anti-Fraud Controls and Document Verification.