Developing a customer-centric business model
Now more than ever, environmental responsibility, customer experience, and safety are a priority in the utilities market.
With customers becoming increasingly likely to change service providers, adapting the offer to their needs and creating omnichannel services based on transparency and efficiency are key to staying in the market.
91%
of consumers especially value being able to access all services online
25%
operational expense reduction by implementing digital technologies
20-40%
improvements in security, compliance, and customer satisfaction with the use of digital tools
Your customers demand a transparent and personalized service
Innovating how your users access their consumption and simplifying processes such as registrations, payments, billing, or incident management is imperative to offer the best experience.
Skyrocket online customer acquisition
Simplify the account opening process for your customers with an environmentally friendly e-signature solution.
Free your teams from an unnecessary workload while reducing errors and losses with a tool that will identify all parties in compliance with legal regulations.
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Safety as a core value
Ensuring customer protection shouldn't compromise a flexible and accessible service.
Improve the experience in your online account opening and digital onboarding processes by integrating an identity verification tool that detects if someone is who they say they are in real time.
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Delivering value to customers
Automating workflows based on repetitive tasks will allow your teams to focus their efforts on increasingly responding to new consumer demand.
It serves a growing number of customers ensuring compliance with regulations and reducing management costs.
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What can we do together?
Anticipate market demands. Optimize your company’s processes and improve the relationship with your customers with the use of digital solutions.
New hires
Sign contracts electronically without costs and reduce the time spent on administrative processes.
Certified communications
Notify notices, changes in contracts and cancellations in a verified manner.
Customer Onboarding
Verify from the first contact, ensuring a frictionless experience during every step.
Access control
Authenticate and verify your equipment identity in access to all types of buildings.
Changes to terms and conditions
Communicate changes to the terms and conditions of a service in a completely secure manner.
Incident management
Gain immediacy and reduce errors by automating administrative tasks.
Fraud prevention
Prove that your users are who they say they are.
Technical work parts
Electronically sign technical work parts without risk of loss and/or errors.
Reinvent the relationship with your customers
Forget platforms and systems that are not aligned with the way your organization is. Renew your proposal and gain loyalty.
- Protect your customers from identity fraud
- Maximize productivity by reducing administrative costs
- Reduce your environmental footprint
Tecalis adapts and integrates 100% to your systems and brand
Use the best control panel on the market for an electronic signature solution or integrate our API and easily connect with your tools.
Offer your users a first-class UX/UI experience and convey the image you wish. Branding, design and communication of operations according to your brand.
Request a demo
Let our experts show you how to become a leader
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