Omnichannel strategy without fraud for telco industry
Omnichannel and customer journeys are fundamental in new business models. Find the balance between your operations and customer experience without sacrificing security.
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How to maintain organizational agility
Accelerating sales processes, implementing omnichannel services such as self-activation, simplifying in-store customer identification or facilitating employees' day-to-day lives are priority objectives in the telecommunications sector.
Omnichannel experience
Systems such as self-service or click-and-collect are gaining prominence over traditional sales, saving time for customers and employees.
Integrated processes
Offering guided processes, simplifying contracting with the correct customer identification or implementing digital documentation systems allow sales to be accelerated.
360° vision
A unified view of stock, prices, promotions, and customer history makes it easier to personalize their experience, increasing satisfaction and process efficiency.
Customer Hub
One platform to manage all your channels, brands, and products.
Gain efficiency in all your channels
Optimize the performance of your commercial strategies with a dashboard on PoS activity, targets, or activations.
Sales and Post-Sales
Improve conversion and personalization of your sales with consistent services and workflows across all your channels.
Implementation in 45 days
No impact on your teams. Connect your technical and organizational processes in a flexible system that adapts to your company.
Ensure the security of your customers
Connect your processes with Electronic Signature, Identity Verification, and Automation solutions
KYC Verification
Prevent errors, fraud, and threats such as SIM Swapping by verifying the authenticity of the customer's documents and identity when contracting products, issuing cards, or paying for recharges.
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Electronic Signature
Reduces contracting process from 3 to 1 minute, improving efficiency in new subscriptions and renewals, activation and replacement of SIM cards and other procedures quickly and securely.
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RPA Automation
The automation of sales, top-up, and billing processes facilitates the daily work of your employees by minimizing manual data entry, which not only increases performance but also security.
Know moreCustomer Stories
Telefónica: Customer Hub, a single tool for all sales channels management
Tecalis Customer Hub enables the efficient management of all points of sale, as well as the customized structuring of its sales network, allowing Telefónica to sell in alternative establishments in less than 6 months.
Vodafone WAS: Customer Hub driving alternative and wholesale channels
Tecalis designed and implemented a comprehensive channel management and commercial operations system based on Tecalis Customer Hub (CH) for Vodafone Spain, which was named Vodafone WAS.
Orange: Customer Hub for sales teams and integrated channel management
Our Customer Hub has enabled Orange to create an efficient and secure system, with which to carry out all the key operations of its activity, unifying the experience of employees and customers on a single platform.
Movistar: Self-Activation with KYC and digital contracting
Tecalis conceived, designed and executed an end-to-end platform capable of performing self-activations in less than 3 minutes, with a user experience and interfaces designed to avoid abandonment rates.
O2: Our Identity Verification for a secure experience
The integration of Tecalis' identity verification solution has enabled O2 to be more productive, mitigate risk, and comply with current regulations. Now, the average onboarding time does not exceed one and a half minutes.
